Two ears, one mouth
I can't
remember who first said to me "you have two ears and one mouth, and you
should use them in that proportion" but it is one of the best pieces of
advice I have ever received. Also, when working in many organizations, I notice
it is not applied that widely. Shawn and I have come across two examples
earlier this year where 'listeners' were let go and noisy and opinionated
people were never considered to be candidates for retrenchment because of their
'visible contribution' to the organization (it was probably more their 'audible
contribution'). These sorts of decisions further undermine an organization’s
capability to make progress with complex problems.
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